Health Literacy and Patient Safety
The Health Literacy and Patient Safety Roundtable met in May and September of 2005. The Roundtable was charged with framing the issues related to low health literacy and its impact on patient safety. The Roundtable discussions culminated in the publication of a white paper, which describes interventions to improve the ability of patients to understand complex medical information, and provide recommendations for a broad range of health care stakeholders and policymakers to mitigate the risks to patients with low health literacy and/or low English proficiency. The Joint Commission and Joint Commission Resources hosted a national symposium on health literacy and patient safety in June of 2006. Information gained from the symposium contributed to the content of the white paper, "What Did the Doctor Say?: Improving Health Literacy to Protect Patient Safety"
http://www.mmia.org/uploads/docs/improving_health_literacy.pdf
A Snapshot of a Nation
A new report from the Joint Commission recommends strategies to address the language and cultural issues that challenge hospitals as they strive to deliver safe, effective care to diverse patient populations. For example, the report recommends that hospitals serving diverse populations establish a centralized program to coordinate services relating to language and culture; implement a uniform framework for systematic collection of data on race, ethnicity and language; and provide ongoing training to staff on how and when to access language services. The recommendations are based on a study of how 60 hospitals are providing health care to culturally and linguistically diverse patient populations. "These findings cannot be generalized to all hospitals, but they provide detailed information about many ways that culture and language issues are being addressed in hospitals," the authors say.
http://www.jointcommission.org/NR/rdonlyres/E64E5E89-5734-4D1D-BB4D-C4ACD4BF8BD3/0/hlc_paper.pdf
Hospitals, Language, and Culture Project Update - October 2007
Hospitals, Language, and Culture Project Update for October 2007 from The Joint Commission. To download please go to: http://www.jointcommission.org/NR/rdonlyres/E46ED01D-EA80-4A7E-BB7D-DA543AD3DFEC/0/hlc_update.pdf
The New Joint Commission Standards for Patient-Centered Communication
Hospitals Remain Unprepared As The Joint Commission Standards Go Into Effect
by Oscar Arocha, MM and Deborah Yvette Moore
http://languageline.com/main/files/wp_joint_commission_022211.pdf
Video: Improving Patient-Provider Communication: Joint Commission Standards and Federal Laws
The Joint Commission collaborated with the US Department of Health & Human Services (HHS) to support language access in health care organizations and developed a free video, "Improving Patient-Provider Communication: Joint Commission Standards and Federal Laws." The video highlights what is required by Joint Commission standards as well as Federal civil rights laws with respect to patients who are deaf/hard of hearing or limited English proficient. You can download it here: http://www.jointcommission.org/multimedia/improving-patient-provider-communication---part-1-of-4/
36 minutes video: The Joint Commission Standards for interpreting in healthcare
Improving Patient-Provider Communication: Joint Commission Standards and
Federal Laws regarding LEP
Part 1
http://www.youtube.com/watch?v=5mR0Vk2zHqs
Part 2
http://www.youtube.com/watch?v=JJc6NQ4PzyM
Part 3
http://www.youtube.com/watch?v=W7Labgs2GFw
Part 4
http://www.youtube.com/watch?v=NFSwdUB88lU
